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Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern ‘A & O Labs Ltd’ relationship with you in relation to this website.

The term ‘A & O Labs Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 20-22 Wenlock Street, London, N17GU. Our company registration number is10312308. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

* The content of the pages of this website is for your general information and use     only. It is subject to change without notice.

* This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, personal information may be stored by us for use to contact you about future offers and new product development.

* Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

* Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

* This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

* All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

* Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

* From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Your right of cancellation

Under distance selling regulations, you have the right to cancel within 14 working days. We must be notified of your intention to cancel in writing and the cost to return the goods will be the responsibility of the customer.

If goods have been dispatched, you have the right to return goods within 15 days of receipt of your goods. The cost of postage, packaging and insurance to return the goods will be borne by the customer and goods must be received by us in perfect condition, any seals should be intact and in their original packaging. The cost of delivering the goods will be deducted from any refund. There may be a re-stocking charge. If goods are not received back in perfect condition and in their original packaging, , A & O Labs Ltd reserve the right not to accept the goods and not to issue a refund or credit. Any costs to redeliver the goods will be payable by the customer. If the goods have been opened, seal broken or are no longer in their original packaging, your right to cancel may be forfeited.

Our Standard 15 day online return options apply to goods purchased for domestic use only. These options do not apply to items purchased for use by a business. These terms and conditions do not affect your statutory rights.

Any free gifts received with your order must be returned if an order is cancelled.

All order cancellations or returns must be notified to us by e-mail only. If you wish to cancel or return goods please e-mail our Customer Service Department at the address below. Goods must be returned to us within 15 days of dispatch from our warehouse. If you wish to return goods, please email info@aolabs.co.uk

No cancellation of order will be accepted after 15 days from delivery of goods.

Goods that we don’t normally stock, are not part of our core product line or are specially specified by customers are classed as ‘made to consumer specification’ and therefore are not covered by distance selling regulations. Consumer Protection (Distance Selling) Regulations 2000 (as amended)

Data protection

All customer information will be treated under the terms of the Data Protection Act. We will not pass on your details to other companies. We may identify and inform you of other products and services offered by A & Labs Ltd which would be of interest to you. You must tell us if you do not wish us to do so.

Complaints

A & O Labs Ltd take all comments and feedback from our customers seriously and we intend to offer the best possible service available, however if you feel you have something to complain about you may direct it to info@aolabs.co.uk. You will be guaranteed a quick response.

Disclaimer

A & O Labs Ltd endeavour to keep product information as up to date as possible. However, specifications are liable to change without notice. Please contact us for further details on any particular product.

While every effort is made to provide accurate and up to date information, A & O Lab Ltd cannot be held responsible for any errors or omission on our website or brochures.

Although, A & O Labs Ltd endeavour to ensure that all pricing information on the Website is accurate, occasionally an error may occur and goods may be mispriced. If a pricing is discovered or an order is placed at the erroneous price we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

All orders made by you through the Website are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.

After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.

If you order goods which are not available from stock, we will contact you by e-mail and you will have the option to wait until the goods are available, or cancel your order in accordance with our cancellation and returns policy. In the event your order is cancelled, we will refund any payment already collected from you in respect of that order, in accordance with our cancellation and returns policy.

Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order.

While every care has been taken to ensure that this website is virus-free, A & O Labs Ltd accepts no liability for viruses or virus damage as result of using this website.

The terms of the contract do not affect your statutory rights.

Delivery Policy

As soon as an order is placed and payment is received an email confirmation will be sent, your items will be dispatched discretely within 2 workdays of receipt, (Please be aware that weekends will delay handling)

Our Standard overseas shipping charges are for ‘Air Mail – International Tracked or Signed ‘ delivery via UK Royal Mail and this normally takes 3/4 days to Europe, 5/7 days to USA and maybe an extra day or two to the Far East, Australia.

UK deliveries are sent ‘First Class Signed’, so expect to receive your package the following day in most cases.

Returns Policy

Please contact us for our returns address.

For your protection, we recommend that you use a recorded-delivery service when returning goods to A & O Labs Ltd.

Returning Undamaged or Non-Defective Goods

IMPORTANT. As all Standards are printed to order, unless the product is defective, you will not be able to return any product.

We can only refund delivery charges or accept the return of opened items if they are faulty or were supplied in error.

PLEASE NOTE that, unless the product is defective, you will not be able to return any product that is not in its original packaging, i.e. unopened and with any seals intact. Please also be aware that you shall be responsible for any return delivery charges, and the risk of loss or damage to the goods that you are returning until they have been received by us. For your protection, we recommend that you use a recorded-delivery service when returning goods to A & O Labs Ltd.

Returning Damaged, Defective or Incorrect Goods

Damaged Goods: If you have taken delivery of a package and it or the contents have been damaged in transit, you can return the item(s) to us within 14 working days of receipt for exchange.

Faulty Goods: You have the right to return any faulty goods within 14 days.

Incorrect Goods: If you discover that we’ve sent you the incorrect goods, please contact our Customer Services Team by email info@aolabs.co.uk for instructions to return the incorrect items. We will quickly replace them with the goods you ordered, subject to stock availability. Inbound and outbound calls may be recorded for quality monitoring and training purposes.

PLEASE NOTE: In the event of us sending you a replacement for any damaged, defective or incorrect goods, you must return the original goods to us within 14 days of the delivery of the replacement. Provided you return the goods to us within 14 days, you will have nothing more to pay. However, if for any reason you do not return the original item to us by the end of the 14 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.

This returns policy does not affect Your statutory rights.

Supplements, Complimentary Treatments and Therapies

None of the products sold by A & O Labs ltd are intended to diagnose, treat, cure or prevent any disease or condition.

None of the products sold by A & O Labs Ltd are intended for use by those under 18 years of age.

We strongly recommend that you consult your doctor before following any complementary therapies if you are receiving conventional medication or treatment for any condition.

Do not cease conventional treatment or medication for any reason without consulting a doctor.

Always inform your Doctor or Complementary practitioner of any treatments, medication or remedies, both conventional and non-conventional, that you are taking or intend to take.

Do not begin a course of complementary therapy without first consulting your doctor if you are pregnant, are trying to conceive or are breast feeding

See your doctor if your symptoms persist or worsen

You should ensure that it is safe to start a complementary therapy if you are already taking medication or undergoing a course of treatment.

Some individual complementary therapies have some additional cautions which are listed at the end of their respective pages within Information & advice. Please refer to these before starting any complimentary therapy.

What Information Do We Collect?

When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.
1. Personal Information You Choose to Provide:
Email Information
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.
2. Web Site Use Information
Similar to other commercial Web sites, our Web site utilizes a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site. We, our advertisers and ad serving companies may also use small pieces of code called “web beacons” or “clear gifs” to determine which advertisements and promotions users have seen and how users responded to them.

How Do We Use the Information That You Provide to Us?

Broadly speaking, we use personal information for purposes of administering and expanding our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by contacting us here.

What Are Cookies?

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

How Do We Use Information We Collect from Cookies?

As you shop on our Web site, the site uses its cookies to differentiate you from other shoppers so your shopping cart is only available to you. In some cases, we also use cookies to prevent you from seeing unnecessary advertisements or requiring you to log in more than is necessary for security. Cookies, in conjunction with our Web server’s log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback in order to constantly improve our Web site and better serve our customers. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies.

Sharing Information with Third Parties

We may enter into alliances, partnerships or other business arrangements with third parties who may be given access to personal information including your name, address, telephone number and email for the purpose of providing you information regarding products and services that we think will be of interest to you. In connection with alliances, partnerships or arrangements, we may also provide certain information to third parties if we have determined that the information will be used in a responsible manner by a responsible third party. For example, some of our partners operate stores or provide services on our site, while others provide offerings developed by us for your use. We also use third parties to facilitate our business, including, but not limited to, sending email and processing credit card payments. In connection with these offerings and business operations, our partners and other third parties may have access to your personal information for use in connection with business activities. As we develop our business, we may buy or sell assets or business offerings. Customer, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, mergers, or any dissolution.

Notice of New Services and Changes

Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. As our customer, you will be given the opportunity to notify us of your desire not to receive these offers by sending us an email request at info@aolabs.co.uk.

How Do We Secure Information Transmissions?

Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. Some of the information you may enter on our Web site may be transmitted securely via Secure Sockets Layer SSL, 128 bit encryption services. Pages utilizing this technology will have URLs that start with HTTPS instead of HTTP. Please contact us if you have any questions or concerns.

How Can You Access and Correct Your Information?

You may request access to all your personally identifiable information that we collect online and maintain in our database by contacting us here.

Certain Disclosures

We may disclosure your personal information if required to do so by law or subpoena or if we believe that such action is necessary to

(a) conform to the law or comply with legal process served on us or Affiliated Parties;

(b) protect and defend our rights and property, the Site, the users of the Site, and/or our Affiliated Parties;

(c) act under circumstances to protect the safety of users of the Site, us, or third parties.

What About Other Web Sites Linked to Our Web Site?

We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.

Please remember that when you use a link to go from our Web site to another Web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other Web site, including Web sites which have a link on our Web site, is subject to that Web site’s own rules and policies. Please read over those rules and policies before proceeding.

Your Consent

By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our Web site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.